1. Eligibility for Returns:
- Furniture items must be returned within 7 days of delivery.
- Items must be unused, unassembled, and in their original packaging to be eligible for return.
- Customized or personalized furniture pieces cannot be returned unless they are defective or damaged upon receipt.
- Returned furniture items will be inspected upon receipt to ensure they meet our return eligibility criteria.
2. Damaged or Defective Furniture:
- If you receive a damaged or defective furniture item, please contact us immediately.
- We may require photographic evidence of the damage or defect before processing a return or replacement.
3. How to Initiate a Furniture Return:
- Contact our customer service team at contact wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168 to initiate the return process.
- Provide your order number and reason for return.
- We may request photographs of the furniture item to assess its condition before approving the return.
4. Refund Process for Furniture:
- Once the returned furniture item is received and inspected, we will issue a refund to your original method of payment within 7 business days.
5. Contact Us:
- If you have any questions or concerns regarding our furniture return policy, please don’t hesitate to contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168.