Refund and Cancellation Timelines:

• Customers may cancel their furniture order for a full refund within 24 hours of placing the order, as long as the item has not yet been shipped or processed for delivery.
• Refunds for cancelled orders will be processed within 7 business days from the date of cancellation.

 

Eligibility Criteria for Refunds and Cancellations:

• Orders may be cancelled and refunded if the furniture item has not yet been shipped or processed for delivery.
• Customized or personalized furniture orders may not be eligible for cancellation or refund once production has begun.
• If the furniture item has already been shipped, customers may initiate a return for a refund according to our standard return policy.

 

Cancellation Process:

• To cancel a furniture order, customers should contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168 as soon as possible.
• Provide the order number and reason for cancellation.
• Our customer service team will confirm the cancellation and process the refund accordingly.

 

Refund Process: