Shipping Timelines:

• Orders for furniture products will typically be processed within 7 to 10 business days from the date of purchase.
• Once processed, shipping times may vary depending on the destination and the availability of the product.
• Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

 

Delivery Process:

• Furniture products will be shipped via a reputable freight carrier to ensure safe and timely delivery.
• Customers will be contacted by the freight carrier to schedule a delivery date and time window.
• It is the customer’s responsibility to ensure someone is available to receive and inspect the furniture upon delivery.

 

Product Inspection upon Delivery:

• Customers should carefully inspect all furniture products upon delivery for any signs of damage or defects.
• If any damage or defects are noticed, customers should note them on the delivery receipt before signing.
• Customers should also take photographs of any damage for documentation purposes.

 

Product Return Process:

• If a furniture product needs to be returned for any reason, customers should contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168 to initiate the return process.
• Provide the order number, reason for return, and details of any damage or defects.
• Our customer service team will provide instructions on how to proceed with the return, including arranging for pickup by the freight carrier.

 

Contact Us:

• If you have any questions or concerns regarding our furniture return policy, please don’t hesitate to contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168.