1. Shipping Timelines:
- Orders for furniture products will typically be processed within 7 to 10 business days from the date of purchase.
- Once processed, shipping times may vary depending on the destination and the availability of the product.
- Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
2. Delivery Process:
- Furniture products will be shipped via a reputable freight carrier to ensure safe and timely delivery.
- Customers will be contacted by the freight carrier to schedule a delivery date and time window.
- It is the customer’s responsibility to ensure someone is available to receive and inspect the furniture upon delivery.
3. Product Inspection upon Delivery:
- Customers should carefully inspect all furniture products upon delivery for any signs of damage or defects.
- If any damage or defects are noticed, customers should note them on the delivery receipt before signing.
- Customers should also take photographs of any damage for documentation purposes.
4. Product Return Process:
- If a furniture product needs to be returned for any reason, customers should contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168 to initiate the return process.
- Provide the order number, reason for return, and details of any damage or defects.
- Our customer service team will provide instructions on how to proceed with the return, including arranging for pickup by the freight carrier.
5. Contact Us:
- If you have any questions or concerns regarding our furniture return policy, please don’t hesitate to contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168.